Website Support and Maintenance.
Assembler provides a comprehensive website support and maintenance services, to ensure that you can not only take care of the occasional maintenance tasks that websites require, but so you can ensure that when you need something added to the site, or you need someone to give you a hand, that you know you’ve got a team you can rely on to get the job done.
Every single ticket we receive is tracked through our ticket management system, from start to finish. Emails can be forgotten, phone calls need to be written down, when your agency is busy but you need to know that you can count on them, the only way to manage that process is through a centralised ticket management system.
We also have sufficient resources to ensure that when your ticket is received, you’re not waiting two weeks for us to finish a 15 minute job. We understand that a quick turnaround is important, there’s nothing so frustrating as waiting for something you know full well only takes a few minutes to get done!
Part of the reason we can be so efficient is because of the extensive Continuous Integration system we have built, that enables us to quickly and reliably develop, test and deploy code changes. Without this, even small jobs can turn into a nightmare, with no one really sure who has been working on your site, or whether it’s safe to overwrite…
Our support and maintenance services are also design to ensure that your website is kept up to date and patched against exploits and hackers. Websites can be compromised within a matter of hours, and Assembler has emergency response procedures in place to ensure that when a truly critical patch is announced, that we are ready and positioned to deploy it across all of our sites as soon as is technically possible. This is part of our focus on delivering a robust and secure web development service; most agencies won’t even talk about security, or will brush it away with a few platitudes - Assembler is different. We want you to ask us questions, because we have the know how to deliver a secure web development service for our customers, and we’d love to talk to you about it!